Hospitality

Pathways Solution Services is a leading provider of training and consultancy services for businesses in the hospitality industry. Our senior consulting team has over 15 years of experience in delivering corporate and staff trainings and advising businesses on various issues. We understand that the hospitality industry is highly competitive, and businesses need to continuously improve their service quality to meet the expectations of their customers.


At Pathways Solution Services, we offer a range of training courses for businesses in the hospitality industry. Our training workshops are designed to equip employees with the necessary skills and knowledge to provide excellent customer service, manage customer complaints effectively, and improve their communication skills. We understand that the success of a business in the hospitality industry depends on its ability to provide exceptional customer service, and we aim to help businesses achieve this through our training programs.

Our training courses are delivered using high-quality PowerPoint presentations, group activities, videos, and other differentiated learning activities, which enhance learning and retention of knowledge. We offer both instructional-led and LMS (E-learning) training courses to cater to the different needs of businesses.

 

Pathways Solution Services also offers consultancy services to businesses in the hospitality industry. Our consultancy services are tailored to meet the specific needs of each business we work with. We provide businesses with insights on how to improve their operations, increase customer satisfaction, and develop strategies to compete effectively in the industry.

We understand that the hospitality industry is highly competitive, and businesses need to continuously improve their service quality to remain competitive. Therefore, we offer businesses the opportunity to have their employees certified upon completion of the training subject. Our participants will receive a certificate of participation upon completion of the training, and if needed, we can arrange an accredited certificate for an additional fee.

At Pathways Solution Services, we are committed to delivering value-added training and consultancy services to businesses in the hospitality industry. Our services are delivered by competent, experienced, and highly skilled training consultants and coaches who understand the unique challenges faced by businesses in the industry.

If you are looking to improve your business operations, enhance the skills of your employees, and provide exceptional customer service, contact Pathways Solution Services today. Our services are designed to help businesses in the hospitality industry achieve their goals and remain competitive in the industry.

Popular On Demand Hotel and Restaurants Workshops

1. Basic etiquette
2. Complaint handling
3. Conflict Resolution
4. Customer 101
5. Customer CX
6. Cyber Security- Preventive
7. Departmental Orientation
8. Distribution in Hospitality
9. Effective Communication
10. Emergency Procedures
11. Employee Discipline
12. Excellent Customer service
13. Food & Beverage Service
14.Food and Beverage Upselling
15. Food Control
16. Food Hygiene and Safety
17. Front Office Upselling
18. Guest Accounting
19. Guest service Management
20. Guest Service Training
21. Guest services Basic
22. Guest Services Standards
23. Handling Difficult Customers
24. Handling Guest complains
25. Hotel Finance
26. Hotel Management
27. Hotel Marketing Plan
28. Hotel Opening -Transition
29. Hotel Project Management
30. Hotel Technology
31. Housekeeping Controls
32. Housekeeping Inventory
33. Housekeeping Planning
34. Housekeeping Safety
35. Housekeeping Training
36. Hygiene in Housekeeping
37. Interpersonal Communication
38. Inventory Control
39. Laundry Operations
40. Leadership in Hospitality
41. Manage a Great Hotel
42. Menu Planning
43. Personal Hygiene
44. Pricing
45. Pricing Strategies
46. Quality Customer Service
47. Receiving Control
48. Room’s rates
49. Sales & Marketing Skills
50. Sales Promotion
51. Security and Loss Prevention
52. Service Excellence
53. Strategic Marketing
54. Supervision skills
55. Team work
56. Telephone skill
57. Training & Development
58. Understanding Social Media
59. Understanding SOPS
60. Value Service

Security Training Workshops

1. Conflict management
2. Disaster Management
3. Door Supervision
4. Effective Communications
5. Physical Intervention
6. Preparation, writing Incident reports

Front of the Office Training Workshops

1. Effective Body language
2. First Impressions counts
3. Front Desk Orientation
4. Front Desk Training
5. Front Office Desk tips
6. Frontline Guest Service
7. Hotel Sales Training
8. Hotel Telephone Sales
9. Keys to Ultimate Guest Service
10. Luxury Guest Service
11. Telephone and Reception skills
12. Telephone Etiquette

Sales and Marketing Training Workshops

1. 4 P’s of Marketing
2. Building Customer Loyalty
3. Call Centre Skills
4. Consumer behaviour and Consumer Buying
behaviour
5. Customer CX
6. Electronic Marketing
7. Marketing Basics
8. Marketing Plan
9. Marketing Research
10. PESTLE Analysis
11. Pricing Products
12. Promotion Products
13. Segmentation, Target Marketing and Positioning
14. SWOT Analysis
15. The Marketing Environment

Customer care Workshops

1. Effective Body Language
2. Guest Experience 101
3. Handling Customers Complaints
4. Handling Difficult customers
5. Handling Guest requests
6. Keys to ultimate service to Customer
7. Occupational Health, Safety and
Environment
8. Provisions of Highly personalized
service
9. Service that sells
10. Team Behaviours and Attitude
11. The Five Star Guest Service
12. The Five-stars Standard
13. The WOW Service
14. Understand the road blocks to

Kitchen Staff Training Workshops

. Basic Introduction to Coffee making
2. Basic Knife Cuts
3. Buffet Presentations
4. Butler Food and Beverage Training
5. Cakes and Cookies
6. Chef’s Appraisals
7. Cooking methods & Terminology
8. Cooking vegetables correctly
9. Culinary Foundations
10. Cutting Vegetables
11. Fire Safety and Awareness
12. Food Preparation with Cheese
13. Food Preparation with Fat and Oils in cooking
14. Food Preservation
15. Food Safety Intermediate level
16. Food Safety Plan
17. Food Safety Training Basics
18. Food Selection and Evaluation
19. HACCP 1, 2 & 3
20. Health & Safety 1, 2, 3 & 4
21. Kitchen Basics
22. Kitchen Standards
23. Menu Planning Principles
24. Plate Presentation
25. Poultry Cooking
26. Preparation and Serving Soups
27. Preparation of Eggs
28. Preparation of green salads
29. Preparation of Quick Breads
30. Preparation of Special diets
31. Preparation Starches and Sauces
32. Principles of Cooking
33. Sequence of Service Buffet
34. Stocks and Sauces
35. The Chef’s Training for Kitchen Staff
36. The Culinary Professional
37. The Mis en’ Place
38. Understand Food Allergies
39. Understanding Culinary arts
40. Understanding Meats 1 & 2
41. Understanding Milk and Milk products
42. Understanding Pies and Pastries

Housekeeping Workshops

1. Applications of good Housekeeping
2. Budgeting for Housekeeping Expenses
3. Changing trends in Housekeeping
4. Cleaning Public places
5. Cleaning the Guest rooms
6. Daily Routine and Systems
7. Ergonomics in Housekeeping
8. Facilities and Facilities Management
9. Flower arrangement
10. Guest room cleaning
11. House Keeping – The heart of the hotel
12. Housekeeping controls
13. Housekeeping Inventories and Stock control
14. Induction to Housekeeping