Customer Service Support
Pathways Solution Services, a renowned consulting and training company, has been operating in various countries for over 15 years, delivering corporate and staff trainings and providing advisory services to businesses. While our headquarters are based in the UK, we have recently expanded our reach to Africa and other countries around the world. We take pride in being a visionary company that is committed to delivering high-quality training and consultancy services.
One of the key aspects of our business is customer service support. We understand that excellent customer service is the foundation of any successful organization. Therefore, we have developed a robust system to ensure that our clients receive the best support throughout their engagement with us.
Training Workshops Booking & Costs
At Pathways Solution Services, we offer a wide range of training workshops tailored to meet the specific needs of businesses. Our training workshop costs depend on factors such as the number of delegates attending, the number of training courses booked, and the suggested dates for the training. We strive to provide competitive pricing options and offer premium discounts to clients who choose us as their preferred Trainer and Coaching company annually.
To access our training brochure and book workshops, clients can request it via email. They can then select the training workshops they are interested in and email us their preferences and suggested dates. In case a training workshop is not available in our brochure, clients can send their inquiries, and we will promptly respond within 48 hours.
Certification of Participation
We value the accomplishments of our participants and acknowledge their commitment to professional development. Therefore, upon successful completion of a training workshop, each participant will receive a certificate of participation. This certificate signifies their dedication to acquiring new skills and knowledge in their respective fields.
Additionally, we offer the option of accredited certificates for those who require them. However, please note that accredited certifications involve additional fees, as they require external booking, examination verification, and validation by an examination body. It is important to communicate the need for accredited certificates either before booking the course or after the training workshop.
Timely Communication and Feedback
At Pathways Solution Services, we understand the significance of effective communication and timely feedback. Upon receiving any queries, we strive to revert to our clients within 48 hours, ensuring that their concerns are addressed promptly.
Furthermore, after the completion of training workshops, we provide written feedback to the Human Resource Manager (HRM) and Chief Executive Officer (CEO) within 14 days. This feedback serves as a comprehensive assessment of the training program and highlights the participants’ progress and achievements.
Corporate Training Courses Based on Training Category
Pathways Solution Services offers a comprehensive range of training courses in various categories. These training courses are delivered either as instructional-led sessions or through our cloud-based Learning Management System (LMS) known as E-Learning. Our LMS enables learners to access self-paced online courses and successfully complete each training course. Upon completion, participants receive a beautiful certificate of achievement as recognition of their newly acquired skills.
In conclusion, customer service support forms the bedrock of Pathways Solution Services. We are dedicated to providing exceptional customer service throughout our clients’ journey with us. From booking training workshops to timely communication and feedback, we prioritize client satisfaction. With our vision, mission, and commitment to delivering high-quality training and consultancy services, we continue to empower organizations and individuals to achieve their full potential.